Tracking Status of Emails to Guests

We do everything in our power to work with our email provider and companies like Google to reduce the chance of the email ending up in the Spam/Promotions folder of guests' email accounts. Depending on the spam blocking behavior and how often they get emails from email addresses they've never received email from before, etc. factors into how a company like Google will categorize an email. The same email sent to two separate addresses could have one go through fine and the other one end up Spam, entirely based on Google's assessment of the individual.

This is why we've built the Status column into the Guest List. You will be able to see when an email was "Email Delivered" (but may be in spam), "Email Opened" (which means it definitely was read), "Visited Site" (the clicked the link and logged into the site) and "RSVP'd" (guest has sent in RSVP response).

The status "Email Delivered" means our email provider got confirmation the email was successfully received by the recipient's email company (like Google). If the guest doesn't see it in their Inbox, please ask them to check the Junk / Spam folder to see if it appeared there (and if it did, to mark it as "Not Junk" so their email providers algorithm improves).

Please note that we always update the status of a guest to "Email Opened", provided that their email provider/email client tells us they opened it. However, not all email clients and providers send us this information and some companies like Google are starting to actively block this type of tracking. It's possible and common that some guests will open your emails without us knowing and their status remaining "Email Delivered". However, as soon as a guest logs into your wedding website, their status will change to "Visited Site". You'll definitely know by then that they got the email and also logged into the website. Once they submit a RSVP, their status will change again to "RSVP'd"

As the RSVP deadline approaches, you can change the filter drop down menu of the Guest List report, choose the last option that allows you to hand-pick people, and then re-email them a second time kindly reminding them to RSVP.

“Email Dropped” Status: The "email dropped" status means our email service provider did not send the email to the destination email address intentionally. This is usually due to the email address being known to bounce in the past (a lot of companies use our email service provider, so it's likely that this email hasn't worked in the past when other companies have tried to email it) I would double check the email is spelled correctly and potentially ask the guest to confirm as well. If the guest confirms that the email is indeed valid, do let me know and I can escalate the matter with our email service provider to get more info.

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